Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At PrismCloth.Store, customer satisfaction is important to us. As our products are made-to-order, please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns, replacements, or refunds only in the following cases:

  • The product received is damaged.

  • The product received has a printing defect.

  • The wrong product, color, or size was delivered.

  • The product has a manufacturing defect.

Claims must be submitted within 7 days of delivery.

2. Proof Required

To process a return, replacement, or refund request, customers must provide:

  • Clear photos of the product.

  • Photos of the packaging.

  • An unboxing video showing the issue.

Failure to provide sufficient proof may result in the claim being rejected.

3. Non-Returnable Items

As all products are custom-made and printed on demand, we do not accept returns or refunds for:

  • Incorrect size selected by the customer.

  • Change of mind after purchase.

  • Color variations caused by screen display differences.

  • Minor variations in print placement.

  • Incorrect shipping address provided by the customer.

4. Replacement Policy

If your claim is approved, we may provide:

  • A free replacement product, or

  • A full refund, depending on the nature of the issue.

Replacement requests must be approved by our support team before processing.

5. Refund Policy

Refunds will be issued only when:

  • A replacement is not possible.

  • The item is lost during transit.

  • The product arrives damaged or defective and the claim is approved.

Approved refunds will be processed to the original payment method within 5–10 business days.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, UPI, or another mutually agreed method.

6. Order Cancellation

Orders may be cancelled only before production begins.

Once an order enters production or shipping, cancellation is not possible because the products are made specifically for each customer.

7. Lost Packages

If a shipment is confirmed lost by the courier partner, PrismCloth.Store will provide either:

  • A replacement order, or

  • A full refund.

8. Contact Us

For return, replacement, or refund requests, contact us within 7 days of delivery:

Email: prismcloth.store@gmail.com

Website: www.prismcloth.store

Brand: PrismCloth.Store – Wear the Spectrum

We are committed to resolving genuine issues quickly and fairly.