SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with PrismCloth.Store. We are committed to delivering your orders as quickly and safely as possible.

1. Order Processing

All products are made to order. Once your order is placed, it will be processed and prepared for shipment within 2–3 business days.

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

2. Delivery Time

After dispatch, orders are generally delivered within:

• India: 2–7 business days

• Remote and Northeast regions: 3–15 business days

• International Orders: Delivery times vary depending on destination country and customs processing.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location

• Product weight

• Order quantity

• Shipping method selected

Any applicable Cash on Delivery (COD) charges will be displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment's progress.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible locations within India.

PrismCloth.Store reserves the right to disable COD for certain pin codes or high-risk orders.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

• Incorrect address

• Incomplete address

• Customer unavailable

• Refused delivery

Additional shipping charges may apply for re-shipment.

7. Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

• Courier partner issues

• Natural disasters

• Weather conditions

• Government restrictions

• High order volumes

PrismCloth.Store is not liable for delays caused by third-party shipping providers.

8. Lost Packages

If your order is confirmed as lost in transit by the courier partner, we will provide either:

• A replacement order, or

• A full refund

Please contact our support team if your package has not arrived within the estimated delivery period.

9. Damaged Packages

If your package arrives visibly damaged, please:

• Take photos before opening.

• Record an unboxing video.

• Contact us within 48 hours of delivery.

This helps us investigate and resolve the issue quickly.

10. Contact Us

For shipping-related inquiries, please contact:

Email: prismcloth.store@gmail.com

Website: www.prismcloth.store

Brand: PrismCloth.Store – Wear the Spectrum

Thank you for choosing PrismCloth.Store.